7-day window, 72-hour return
The re-clean promise
If your landlord, super or management cites a job-card item in writing within 7 days, a crew comes back within 72 hours at no charge. The same promise is in our Terms.
What triggers it
- Your landlord, super or management points out a cleaning issue in writing: an email, a text or a walkthrough list.
- It happens within 7 days of your clean.
- The issue is on our job card. If it’s on the card, it’s ours to fix.
What’s covered and what isn’t
Anything on the job card: inside the oven, fridge and cabinets, baseboards, bathrooms, floors and the rest. See the full checklist.
- Not covered. Damage, paint, repairs, or deductions that aren’t about cleaning
- Not covered. Things outside the service: carpet shampoo, mold or pests, junk hauling, exterior windows, post-renovation dust
- Not covered. What your landlord decides to return. We never promise a deposit outcome.
72 hours
How to claim
Three steps, all in writing. Forward the note within 7 days of your clean.
- 1
Forward it
Reply to your report email with the written note, or paste it into our contact form.
- 2
We match it
We check it against your job card and your report photos, and confirm a time with the crew and your building.
- 3
Within 72 hours
A crew comes back and fixes it, at no charge.
Refund if access is refused
If the building won’t let us back in, we refund 25% of your clean for each room they cited, up to the full price.
Say a $339 one-bedroom clean has two rooms cited, the kitchen and the bathroom: $170 comes back if access is refused.
Late report credit
Your report arrives within 24 hours of the clean. If the report takes longer than 24 hours, $25 comes off your invoice.
Also in writing
- Pay after the clean. $0 to request a date.
- Price lock. Quoted prices hold for 30 days unless the apartment differs from what you told us, and any change comes to you for a yes before the job.
- Free to reschedule until 48 hours before your arrival window.
Handing back keys soon?
Price it with a size and a date. We ask for your email only after you’ve seen the number.